Community Manager
Community Manager

Collab Zone Community Terms of Service

Collab Zone Terms of Service (Updated)

Following are the terms of service (“Terms of Service”) for the Collab Zone community (“Collab Zone” or “community”). Collab Zone is operated and managed by Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) (“ANZ”) under the domain name www.collabzone.com. Collab Zone is operated on behalf of ANZ and its related bodies corporate (together, “ANZ Group”). These Terms of Service apply to any use of, or access to, Collab Zone. All references in these Terms of Service to ANZ include a reference to the ANZ Group and its and their authorised agents or service providers. “You” and “your” in these Terms of Service refers to a Collab Zone user.


You agree that you are bound by these Terms of Service when you use Collab Zone. You agree to be fully responsible and liable for your use of Collab Zone, and for any use of your registration membership and password by any other person.


Your access to Collab Zone may be terminated or suspended at any time by ANZ without notice to you and you will no longer be authorised to access Collab Zone. All disclaimers and limitations of liability by ANZ will survive termination or suspension, however, you will no longer be authorised to access Collab Zone. ANZ also has the right to remove or edit any material posted by ANZ and/or you on Collab Zone at any time and without notice to anyone.



Collab Zone is a community created for business owners, their employees, industry bodies and other enthusiasts. Although this community is designed for business owners, industry experts and employees, ANZ welcomes anyone with an interest in business to participate in this community. ANZ expects all users to observe the community rules of conduct set forth in these Terms of Service.



You must not use your registration membership (or allow anyone else to use your registration membership) to post or transmit:


  1. content that is abusive, vulgar, obscene, hateful, fraudulent, or that discloses private or personal matters concerning any person. This includes language, information, or images;
  2. content that is threatening, discriminatory, defamatory or abusive, either between/among users or directed towards a Collab Zone manager or moderator;
  3. "rants”, "slams" or legal threats against Collab Zone, a user or another company or competitor;
  4. bigoted, hateful, or racially offensive comments;
  5. political or religious statements or commentary;
  6. off-topic comments not related to Collab Zone;
  7. any material that you don't have the right to transmit under law (such as copyright, trade secret, or securities) or under contractual or fiduciary relationships (such as non-disclosure agreements);
  8. language that incites or appears to incite or promote illegal activity or discusses illegal activities with the intent to commit them. This includes any message that solicits or promotes the use of an illegal substance;
  9. advertising, promotional materials, or other forms of solicitation including chain letters, pyramid schemes, class action suits, or charitable appeals. This includes advertising links in signatures;
  10. any file or link to a file that contains viruses, corrupted files, "Trojan Horses," or any other contaminating or destructive features that may damage someone else's/another computer;
  11. duplicate posts, spam messages, or posts repeated excessively on one or more boards or at other places open to comment on Collab Zone;
  12. messages designed to evade profanity or other filters but suggest the same;
  13. and not solicit from any other person, personal phone numbers or addresses, postal addresses, URL addresses, account or pin numbers or other information that may be classified as personal information including sensitive information in accordance with privacy laws;
  14. hyperlinks that lead to sites that violate any of these Terms of Service;
  15. any message that impersonates another person or affiliation with an entity, organisation or community. In addition, these Terms of Service do not permit you to:
  1. intentionally violate any other applicable law or regulation while accessing and using the website;
  2. interfere in any way with the operations of Collab Zone or with a fellow user's message box (including via the Collab Zone ‘Network’ functionality), including but not limited to mail, spam or "post" bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks, or attempts to avoid messaging blocking; and
  3. evade bans or suspensions or otherwise disregard directions from a Collab Zone moderator or administrator. Collab Zone moderators may at any time, and without prior notice, remove any posted message or thread, delete words that violate these Terms of Service from posted messages, or ban your registration membership for violating the above reasonable provisions. Please remember that you are responsible for all statements made and any act that occurs through the use of your registration membership and password.

For the avoidance of doubt, items 1 to 15 in the ‘Conduct’ section of these Terms of Service apply to your use of the Collab Zone ‘Network’ functionality. Automated moderation may remove or mask numbers or words that appear to breach these Terms of Service. If you feel your posts have been incorrectly modified please notify ANZ by using the "Report Inappropriate Content" feature in the Options menu of the message. To help support Collab Zone, if you recognise any violation of these Terms of Service, we encourage you to report any content or conduct that you believe breaches your rights (including intellectual property rights) or these Terms of Service.

Security and privacy


ANZ understands that as a user of Collab Zone, you may be concerned about your privacy, confidentiality and the security of information we may gain about you online. ANZ is committed to protecting your privacy. This section explains how your personal information will be treated as you access and interact with Collab Zone.


The ANZ Privacy Policy (available at http://www.anz.com/auxiliary/help/help/website-security-privacy/privacy/) explains how ANZ generally protects your privacy and confidentiality. Other than the changes to the ANZ Privacy Policy explicitly stated in these in these Terms of Service under the section “Marketing and privacy – changes to the ANZ Privacy Policy”, the principles set out in the ANZ Privacy Policy also apply to Collab Zone. If you do not consent to the collection of your personal information in accordance with these Terms of Service and the ANZ Privacy Policy, you should cease using Collab Zone.


Storage of information

The information that ANZ collects about you is dependent on how you use Collab Zone. If you register for Collab Zone, the information will be collected and stored using cloud technology by Khoros Technologies LLC, Inc. (“Khoros”) on behalf of the ANZ Group, for the purposes of giving you access to Collab Zone and assisting ANZ in the design, operation and management of Collab Zone. ANZ has an agreement with Khoros with provisions to protect your information.


Unfortunately, no data stored using cloud technology can be guaranteed as totally secure. Accordingly, although ANZ strives to protect such information, ANZ cannot ensure or warrant the security of this information and it is stored at your own risk. Khoros is not responsible to you for the collection, storage and use of your information.


Marketing and privacy – changes to the ANZ Privacy Policy

The Marketing and Privacy section in the ANZ Privacy Policy does not apply to the operation of Collab Zone in accordance with these Terms of Service. ANZ will not use personal information we have collected about you to contact you by the use of direct mail, SMS, telephone calls or any other means of direct communication, for the purpose of identifying a product or service that may benefit you, including any ANZ related products. Any information that ANZ has collected about you, will be stored and hosted separately to ANZ’s central information storing database(s) as set out under the heading “Storage of information”, above. While your information may be accessed by a limited number of ANZ employees for the purposes of providing the Collab Zone service to you, your information is quarantined from other information held by ANZ, and is not used for any purposes other than those disclosed in these Terms of Service or as may be required under the ANZ Privacy Policy.



A “cookie” is a small text file placed on your computer by our web server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.


ANZ uses “cookies” as a fundamental part of our interaction with your Internet browser. The purpose is to provide you with a better and more customised service and with a more effective website.


ANZ allocates a cookie to each Internet browser that visits the Collab Zone website. This cookie does not allow us to collect personally identifiable information about you. The cookies are used for security, marketing and personalisation purposes, including:


  • to allocate an ANZ identification number to your Internet browser (but we cannot identify you from this number);
  • to determine if you have previously visited the Collab Zone website;
  • to identify pages you have accessed and any third party websites you have accessed; and
  • for security purposes.


Most of the Collab Zone website operates using this type of cookie. Accordingly, if you wish to make full use of the Collab Zone website, it is required that you accept cookies.


In certain circumstances we may share your cookie data with third parties to advertise ANZ products on websites operated by third parties (“Third Party Websites”).



We may also share de-identified, aggregated information and data with third parties, advertisers or related parties.


The manner in which we may use information you provide to us is set out under the heading “Licence to use posted information” in these Terms of Service.


ANZ takes reasonable steps to preserve the security of cookie and personal information.  Unfortunately, no data transmission over the internet can be guaranteed as totally secure. Accordingly, although ANZ strives to protect such information, ANZ cannot ensure or warrant the security of any information you transmit using Collab Zone (which also includes private messages submitted via the Collab Zone ‘Network’ functionality).


If users have personal or confidential information they wish to share with ANZ or other users, the website or its public forums are not an appropriate medium to communicate this information and ANZ advises you not to disclose any such personal or confidential information (including through your use of the Collab Zone ‘Network’ functionality). ANZ does not control or direct what people and others do or say, and ANZ is not responsible for their actions or conduct (whether online or offline) or any content they share that is in breach of these Terms of Service (including offensive, inappropriate, obscene, unlawful and other objectionable content).


User Profile Information


ANZ may refuse to grant you, and you may not use, a screen name or email address that is already being used by someone else, that impersonates another person, that belongs to another person (without that person's prior consent), that violates the intellectual property or other rights of any person, that is vulgar or otherwise offensive, or that ANZ rejects for any other reason, at its sole discretion. In consideration of your use of Collab Zone you agree that all information provided in your profile is accurate, true, current, and complete. ANZ may terminate your registration membership if any of the information provided is found to be inaccurate, false, out of date, or incomplete. If you use photos to personalise your account(s) that can be accessed using Collab Zone, you warrant that: (a) the photos used by you do not contain content which is offensive or illegal, or would be considered unacceptable for viewing by a person under 18 of age; and (b) you took the photo (or are the owner of the copyright in the photo).


User Generated Content

With the exception of private messages submitted via the Collab Zone ‘Network’ functionality, all material (including discussions, messages, blog posts, links to articles or other postings, hereafter referred to as “material”) that a user places on Collab Zone may be viewed by any person. ANZ has the right to edit or remove such material in its own discretion.


Material on Collab Zone expresses the views of the user and not those of ANZ.


Material on Collab Zone will be monitored daily by ANZ or its agents. Any material posted on Collab Zone that does not comply with these Terms of Service will be edited or removed, without notice to the person who posted the material. This includes any material posted or topics that are of an unacceptable nature, as set out at the beginning of these Terms of Service, under the section “Conduct”. Posting of names, email addresses, addresses and phone numbers is also not permitted on Collab Zone.


While ANZ will monitor the material for compliance with these Terms of Service, ANZ does not endorse or guarantee the accuracy of any material and is not responsible for any material posted on Collab Zone by users. ANZ is not liable for any website links posted within the discussion areas; website links posted within the discussion areas which may link to sites not administered or under the control of ANZ or its agents, and users must open such links at their own risk. ANZ is not liable for any errors or delays in the content or transmission of material on the website.


The Collab Zone contains general information only. Its content is for information purposes only, is subject to change and is not a substitute for commercial judgement or professional advice. This material does not take into account your personal and financial needs and/or circumstances, and you should seek appropriate advice (which may include property, legal, financial and/or taxation advice) before making any decisions or acting on any of the information contained in this material.


Licence to use posted information

You provide to ANZ a non-exclusive, transferable and sub-licensable, perpetual, irrevocable worldwide licence to use the intellectual property rights in any information and material you place on the Collab Zone, which includes the design, layout and formatting of such information and material. Information and material contemplated to be captured by this licence includes (but is not limited to) your company logo or any photo that you upload to Collab Zone, the address of your website and any links to your social media pages.


ANZ may include a copy of the photo or logo, a link to your website and any links to your social media pages with any information that relates to you on Collab Zone. As examples, ANZ may include your company logo or photo in a directory of Collab Zone users and with all information and comments you post on Collab Zone. These will then be available to any Collab Zone user and the general public.


Links to other websites


Collab Zone may from time to time contain links to Third Party Websites, including links posted on Collab Zone by users. ANZ does not necessarily endorse, or necessarily approve of the operators of Third Party Websites, or the information, graphics and material on those Third Party Websites (“Third Party Material”).


Subject to any applicable law which cannot be excluded, ANZ makes no warranties or representations:


  • regarding the quality, accuracy, merchantability, or fitness for purpose of Third Party Material or products or services available through Third Party Websites; or
  • that the Third Party Material does not infringe the intellectual property rights of any person.


All offers to sell and statements relating to goods and services available on Third Party Websites are the responsibility of and given by the third party website operator.


Unauthorised Use of registration or personal information

You must keep your Collab Zone registration membership and password safe and secure and free from unauthorised use and disclosure at all times.

You are fully responsible and liable for any use of Collab Zone by anyone using your registration membership and password, even where that use is unauthorised or without your knowledge.


You are also fully responsible and liable for any use of your personal information that you disclose on Collab Zone, even where that use is unauthorised by you.


You agree to fully indemnify ANZ and Khoros against any damage or loss they may suffer directly or indirectly as a result of any use of your registration membership or password, or any use of your personal information disclosed in Collab Zone, even where that use is unauthorised or without your knowledge.


Notwithstanding this indemnity, ANZ retains the right to assume the conduct of any defence to a claim brought against it, and you agree to provide all reasonable cooperation (including by making relevant documents available) that we may require from you.



These are the current Terms of Service. ANZ reserves the right to modify these Terms of Service at any time, effective upon publishing of the modified Terms of Service on Collab Zone. You accept that by doing this, ANZ is deemed to have provided you with sufficient notice of the variation.


ANZ reserves any rights not expressly granted in these Terms of Service.


Limitation of Liability and Indemnification

Subject to any obligations implied by law and which cannot be excluded, ANZ has no liability to you whatsoever for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) arising out of or referable to your use of Collab Zone, including material on Collab Zone (which also includes private messages submitted via the Collab Zone ‘Network’ functionality) or Third Party Material, whether such liability arises in contract, tort including negligence, statute or otherwise, except to the extent that they arise due to the negligence, fraud or wilful default of ANZ, its employees, officers, contractors or agents.


In addition, neither ANZ nor Khoros has any liability to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) arising out of or referable to any material posted on Collab Zone if ANZ and/or Khoros complies with any notice of claimed intellectual property infringement and counter-notices and any court orders relating to take-down or put back.


You agree to indemnify, hold harmless and defend ANZ, its shareholders, directors, officers, employees and agents from and against any action, cause, claim, damage, debt, demand or liability, including reasonable costs and attorney's fees, asserted by any person, arising out of or relating to: (a) your use of Collab Zone, including any data or material transmitted or received by you (which also includes private messages submitted via the Collab Zone ‘Network’ functionality); and (b) any libelous, slanderous, indecent or other statement concerning any person made or republished by you (which also includes private messages submitted via the Collab Zone ‘Network’ functionality).


Governing Law and Venue

The law applicable to your use of Collab Zone is the law of the State of Victoria, Australia.


Tags (1)